Refunds and cancellations

1. No cancellations and no refunds

The IATA.co plan does not include cancellations, refunds, date changes or name corrections. Every booking you confirm is final: once it is reserved and paid from your balance, it cannot be cancelled or refunded by you, and the amount is not returned to your balance.

Check the passenger names (exactly as on the travel document), the dates, the times, the baggage and the total before you confirm. The fare and its conditions are shown before you book.

2. Account fees are non-refundable

• The one-time account activation fee, the monthly account fee and the one-time API account fee are non-refundable, because access starts the moment you pay.
• Account fees are not credited to your balance and cannot be used for bookings.
• There is no contract. You can stop at any time by not paying the next monthly fee; the fees already paid are not returned.

3. If we cannot issue your ticket

After you reserve a booking, our team issues the ticket and sends you the PNR. If we cannot issue it, for example because the airline or supplier no longer offers the fare, we cancel the booking and return the full amount to your IATA.co balance. This is the only case in which a booking amount goes back to your balance, and you are told by email.

4. Changes and name corrections

We do not change dates, flights, routes or passenger names on a booking once it is confirmed. If you need a different flight or a different passenger, make a new booking.

5. Schedule changes and cancellations by the airline

• If the airline changes a schedule or cancels a flight, the airline's own policy for that event applies. We forward the airline's notice to the email on your account as soon as we receive it, and you are responsible for informing your passengers.
• Any rebooking or amount the airline itself offers for that event is passed on to you once the airline releases it to us. Claims for compensation under passenger rights laws are between the passenger and the airline.

6. Unused prepaid balance

• Your balance is funded by bank transfer and is for bookings on IATA.co. You may ask for unused balance to be returned by writing to info@iata.co from the email address on your account.
• Funds are returned only by bank transfer to the bank account they were paid from. We do not pay out to third parties or to a different account.
• We verify the identity of the account holder before releasing funds and deduct any amount you owe us, including airline debit memos raised on your bookings. Bank charges for the transfer are deducted from the amount returned.
• Requests are processed within 10 working days after verification.

7. Disputes

If you believe an entry in your balance history is wrong, tell us within 30 days of the entry so we can investigate. Recalling a bank transfer that has already been used for issued tickets, instead of contacting us, is a breach of our terms; we will suspend the account and recover any resulting loss.

8. Contact

Questions about a booking: email info@iata.co with the booking reference and the passenger name. For a passenger travelling within 24 hours, put URGENT in the subject line.